How to describe customer service on a resume

Posted by Tauranga Resume on 9 Oct 2025

When applying for a customer service position, it’s crucial to highlight your relevant experience and skills on your resume. A well-written resume can make the difference in getting the job you’re looking for. Here at Tauranga Resume, we specialize in offering resume writing services to ensure that you stand out the competition. In this post, we’ll discuss tips on how to describe the level of customer service in your resume.

  1. Use action verbs. When talking about your experience with customer service, use action verbs like "assisted," "resolved," or "responded." These verbs prove how you’ve actively engaged in your customer service activities and achieved outcomes.
  2. Make sure to include specific job duties and responsibilities: Be precise when describing your customer service experience. Instead of simply saying "worked in customer service," mention that you "managed a team of customers service representatives and took care of customer complaints."
  3. Provide metrics: Include relevant metrics such as customer satisfaction rates to demonstrate your contribution. For example, "increased customer satisfaction by 15% through efficient method of problem-solving."
  4. Your resume should be tailored to your needs. your resume for the customer service position that you’re applying for. Include the relevant skills and experience that are relevant to the job.
  5. Get professional assistance and proofread your resume Check your resume for errors before making it available to ensure it’s not erroneous. If you need assistance, consider seeking professional help at Tauranga Resume.

With these suggestions that you will be able to craft your resume for customer service that effectively highlights your relevant experiences and skills. Keep in mind to tailor your resume to the specific position you’re applying to and check it for errors before submitting it. Tauranga Resume can also assist you in creating a successful resume that showcases your skills as well as your experience.

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How to Describe Customer Service on a resume

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